Privacy & Cookies Policy

Effective Date: 4/1/2026

About This Policy

This Privacy & Cookies Policy explains how Cogent Language LLC, incorporated in the State of Arizona, United States of America, collects, uses, stores, and protects your personal information. It applies to all visitors to this website and to all mentees engaged in the Cogent Language mentoring program.

Cogent Language is committed to handling your personal information with care, transparency, and respect. This policy has been written with awareness of applicable privacy regulations including the US CAN-SPAM Act, Japan's Act on the Protection of Personal Information (APPI), and the European Union's General Data Protection Regulation (GDPR).

What Personal Information We Collect

Cogent Language collects the following categories of personal information:

  • Contact information — name and email address, collected through contact forms on this website.

  • Payment information — transaction data collected and processed by Stripe, our payment processor. Cogent Language does not directly handle or store your payment card details. Stripe is PCI-DSS compliant and handles all payment data securely and independently.

  • Program information — information arising from your participation in the mentoring program, including session records and any artifacts created during the program, as governed by our Intellectual Property Policy.

  • Website usage data — information about how you interact with this website, collected through Squarespace's built-in analytics and Google Analytics 4.

  • Email marketing data — if you have consented to receive marketing communications, your name and email address will be used for this purpose through Squarespace's email marketing platform.

How We Use Your Personal Information

Cogent Language uses your personal information for the following purposes only:

  • To respond to enquiries submitted through this website

  • To administer and deliver the mentoring program

  • To process payments and manage refunds through Stripe

  • To analyze website usage and improve our services through Squarespace analytics and Google Analytics 4

  • To send marketing communications where you have consented to receive them

Your personal information will not be used for any purpose beyond those stated above without your prior consent.

Third-Party Services

Cogent Language operates with the assistance of the following third-party services. Each operates independently and has its own privacy policy, which we encourage you to review:

  • SquarespaceThis website is hosted by Squarespace. Squarespace may retain data submitted through this site, including contact form submissions, in accordance with its own privacy practices. Squarespace also provides our email marketing platform and cookie consent management tools.Squarespace Privacy Policy: https://www.squarespace.com/privacy

  • ZoomAll mentoring sessions are conducted via Zoom. Zoom operates independently and has its own data retention and privacy practices.Zoom Privacy Policy: https://zoom.us/privacy

  • StripeAll payments are processed by Stripe. Stripe handles your payment data securely and independently of Cogent Language. Cogent Language does not store your payment card details.Stripe Privacy Policy: https://stripe.com/privacy

  • Google Analytics 4This website uses Google Analytics 4 to collect and analyze website usage data. Google Analytics transfers data to Google's servers, which are primarily based in the United States. You may opt out of Google Analytics tracking by adjusting your cookie preferences through our cookie consent banner.Google Privacy Policy: https://policies.google.com/privacy

Cookies

This website uses cookies — small text files stored on your device — to support website functionality, analyze usage, and where applicable, deliver marketing communications.

Cogent Language uses Squarespace's built-in cookie consent banner to manage your cookie preferences. When you visit this website, you will be invited to accept or decline cookies by category.You may update your preferences at any time by returning to the cookie consent banner on this site.

Cookie categories used on this site:

  • Strictly necessary cookies — these are essential for the website to function and cannot be disabled. They include cookies set by Squarespace for core website operations and by Stripe for payment processing.

  • Analytics cookies — these help us understand how visitors interact with our website. We use Squarespace's built-in analytics and Google Analytics 4 for this purpose. These cookies are only set with your consent.

  • Marketing cookies — these are used to support our email marketing activities through Squarespace. These cookies are only set with your consent.

Data Retention

Cogent Language retains your personal information for the following periods:

Data Category. Retention Period

  • Contact information Until unsubscribe or deletion request

  • Payment records. 7 years (US legal requirement)

  • Program records. 1 year after program ends

  • Cookie consent records. 3 years

  • Email marketing data. Until unsubscribe or deletion request

Upon expiry of the relevant retention period, your data will be securely deleted. Payment records cannot be deleted within the 7-year legal retention period even if a deletion request is received.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access — you may request a copy of the personal information Cogent Language holds about you.

  • Right to correction — you may request that inaccurate or incomplete personal information be corrected.

  • Right to deletion — you may request that your personal information be deleted, subject to legal retention obligations as set out above.

  • Right to withdraw consent — where processing is based on your consent, for example for email marketing or analytics cookies, you may withdraw your consent at any time.

  • Right to object — you may object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact Cogent Language at info@cogentlanguage.com. We will respond to all requests promptly and in good faith.

Email Marketing

If you have consented to receive marketing communications from Cogent Language, your name and email address will be used to send you relevant updates and information about our services through Squarespace's email marketing platform.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly atinfo@cogentlanguage.com Unsubscribe requests will be honored promptly in accordance with the US CAN-SPAM Act and applicable privacy regulations.

International Data Transfers

Cogent Language is operated from Japan and incorporated in the State of Arizona, United States of America. Your personal information may be transferred to and processed in the United States by Squarespace, Stripe, and Google, each of which maintains its own data protection practices.

If you are located in the European Union or Japan, please be aware that these transfers are subject to applicable cross-border data transfer requirements under the GDPR and Japan's APPI respectively. By using this website or engaging with our mentoring program, you acknowledge that your data may be transferred and processed in the United States.

Data Security

Cogent Language takes reasonable and appropriate measures to protect your personal information from unauthorized access, loss, or disclosure. Payment data is handled exclusively by Stripe, which is PCI-DSS compliant. All mentoring sessions are conducted via Zoom, which maintains its own security standards.

Please be aware that no method of electronic transmission or storage is completely secure. While Cogent Language commits to protecting your data to the best of its ability, it cannot guarantee absolute security.

Governing Law and Jurisdiction

This policy is governed by the laws of the State of Arizona, United States of America. Any disputes arising under this policy shall be resolved in accordance with the dispute resolution process set out in the Cogent Language Terms of Use.