Safeguarding Policy

Effective Date: 4/1/2026

Purpose and Scope

This policy sets out Cogent Language's commitment to the safety and wellbeing of all clients of its coaching services. It applies to all coaching engagements and to all interactions between clients of coaching programs and Cogent Language.

Professional Boundaries

Cogent Language is a sole operator business. All coaching is conducted by its owner. Cogent Language is committed to maintaining clear and appropriate professional boundaries in all coaching relationships, and will at all times conduct engagements with respect, integrity, and professionalism.

Cogent Language reserves the right to terminate a coaching engagement immediately if professional boundaries are breached by either party.

Confidentiality and Its Limits

Cogent Language treats all client information with strict confidentiality. However, confidentiality is not absolute. Cogent Language may be obligated to disclose information where required by law, where there is a credible risk of serious harm to the client or to others, or where a court or regulatory authority orders disclosure.

Wellbeing and Referral

Cogent Language is not a counseling, therapeutic, or crisis intervention service. Clients experiencing significant personal or emotional difficulties are encouraged to seek appropriate professional support. Where a client discloses a situation suggesting serious risk of harm, Cogent Language will respond with care and, where appropriate, suggest referral to relevant professional or emergency services.

Concerns and Complaints

Cogent Language takes all client concerns seriously. Most concerns relating to service quality or unmet expectations are best addressed through our Refund and Cancellation Policy, which is set out in the Coaching Service Agreement. Clients with such concerns are encouraged to refer to that policy in the first instance.

Where a concern relates to the conduct of Cogent Language and cannot be resolved through the refunds process, or where a client feels that a serious safeguarding issue has arisen, Cogent Language encourages the client to seek independent legal advice or to contact appropriate authorities in their own jurisdiction.

Cogent Language remains open to direct communication regarding any concern at info@cogentlanguage.com and commits to responding to all such communications promptly and in good faith.